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FAQ
Below are some of are common questions:
Our statues are made of durable fiberglass, some of which are reinforced with fiber matt in different densities for extra strength. Some of our items, especially the large ones have steel reinforcements for strong support. We use UV-resistant polyurethane paint for our products to create a quality finish. Please see the product description for specific details.
Our products are all hand-crafted. Once the sculpture has been made, a mold is cast using a fiberglass mixture. After the casted product hardens, it is released from the mold to smoothen and emphasize the details of the product. The product is then painted and stored in a curing oven to expedite the drying process.
Yes, our statues can withstand any weather due to their durable properties.
While all these products are designed for both outdoor and indoor uses, we have products with upholstery that are suitable for indoor use only.
All prices exclude Value Added Tax (VAT) and shipping fees.
Our delivery method is standard and done mostly by truck through our preferred carrier. Costs and times will depend on the country, city, and address that you have described to deliver your items. Once you have completed the purchase, the order will be picked up by our customer service team, who will then calculate the correct shipping cost, and get back to you as soon as possible. Only after you've accepted this shipping cost the purchase will be completed, and the total amount will be drawn from the card you have entered, or the final invoice will be sent to you.
The order is shipped from Denmark to your preferred destination. Carrier will contact you to schedule a delivery date and time, to ensure you are available at the time.
Once you have finalized your orders, they will be ready for shipping within 3-5 business days depending on availability. In case the items are pre-ordered you will receive an email with the final details.
In case you would like to return an item you will have to contact one of our agents through the email info@us-cg.dk
Please include in the email the reason why you wish to return the item and your order number. In case there are quality issues please include photographs in the email as it might be as easy as sending a repairing kit.
All products are manufactured in our own factories around the world. Most of the fiberglass products come from our high-skilled handcrafters in the Philippines.
We use 2-component urethane paint. This type of paint can be found in most hobby shops to do small repairs. You can also ask one of our agents for repair kits that can be shipped to you for an additional fee unless agreed differently.
Fiberglass is a very durable material and our quality processes are designed to offer long-lasting products. If the items are properly taken care off you will have beautiful decorations for many years.
The best way to do it is by using a soft cloth and water. The process is as simple as wipe and clean.
You can contact us through email.
You will find all details on the contact page.